「House Manual (English)」

 

 

🏠 House Manual　chichinpuipuihouse1

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① Welcome & Greeting

🌿 Welcome to chichinpuipuihouse 🌿

Thank you very much for choosing our accommodation among many options.
We hope you will enjoy a peaceful and relaxing time in this place surrounded by mountains and forests.

We have prepared everything with care so that our guests can stay comfortably and safely.
If you have any questions or encounter any problems, please do not hesitate to contact us.

For inquiries, please use the message box of your booking site.
If you prefer, you can also contact us through our official LINE (QR code available).

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② Facility Information
• Facility name: chichinpuipuihouse
• Address: 2594-85 Kirishima Taguchi, Kirishima City, Kagoshima 899-4201, Japan

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⚠️ Please note: Entering the address into your car navigation system may not display the correct location.
Always use the following Google Maps link to arrive at the property:

👉 Google Map Location

https://maps.app.goo.gl/iz5XrcCgTMPXZMi5A?g_st=ic

 

• Type: Entire log house rental
• Capacity: Up to 5 guests
• Layout: Living room, kitchen, and bedroom in one cabin
• Features: A private space limited to one group per day
• Quiet environment surrounded by mountains and forests
• Pets not allowed (※ Pets are not permitted at chichinpuipuihouse❶)
• Free Wi-Fi available
• Parking available for 2 cars (free of charge)

③ Check-in / Check-out

Check-in: From 16:00 (4:00 PM)
• Self check-in only. No staff is on site.

⚠️ If you arrive before 16:00, you cannot enter as the cleaning staff will still be working. Please arrive after 16:00.
• The entrance key code will be sent via message before your arrival.
⚠️ Please note: The key code is different from the code shown on your booking page.
• If the smart lock does not work, a backup physical key is available inside the black mailbox next to the entrance.

 

👉 Please return the backup key to the mailbox when checking out.
• Lost keys will be charged at actual cost.

Check-out: By 11:00 AM
• Please strictly observe the check-out time.
• Cleaning staff need to enter the house immediately after check-out.

Important Notes:
• Signal strength may be weak around the entrance due to the mountain location. Please screenshot your smart lock code before arriving, so you can access it offline.
• Always use the Google Map link provided, as entering the address or facility name in GPS may not display the correct location.

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④ Wi-Fi Information
• SSID (Network Name): rx600k-e6c6c8-1
• Password: bcc6bb4e11471

Notes for Use:
• Wi-Fi is available indoors only. Connection may be unstable at the entrance depending on weather or wind conditions.
• Large downloads or video streaming may cause reduced connection speed.
• If you cannot connect, unplug the router once, wait 10 seconds, and plug it back in to restart.

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⑤ Meals & Cooking Guide

🛒 Shopping
• There are no supermarkets or convenience stores near the log house.
• Please make sure to purchase food and necessary items in town before arriving.

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🍳 Self-Catering (Room Only Plan)
• The house provides basic cooking utensils and seasonings free of charge.
• Items not available must be prepared by guests themselves.
• We do not offer shopping services, and consumables (especially seasonings) will not be replenished during your stay.
• Bringing your own ingredients and cooking is allowed.
• Please wash and return all used cooking utensils to their original place.
• If you break any utensils, please inform us immediately.

⚠️ Damages may be subject to compensation. If unreported, we may request compensation via the insurance company, which could be costly.

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🍽 Meal Plan
• The meal plan provides ingredients only, not prepared dishes.
• Summer: BBQ set
• Winter: Hot pot set
• Heating and cooking must be done by guests themselves.
• We do not provide allergy-friendly meals or substitutions.
• Even if the booking site has an allergy input field, please avoid the allergens yourself during cooking.
• Requests such as “more vegetables,” “no meat,” or “fish only” cannot be accommodated.

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🥞 Breakfast Set
• Breakfast ingredients are provided in a box inside the refrigerator.
• Please heat or cook them yourself.
• Ice and drinks are not included, please prepare in advance.
• Guests on a meal plan do not need to wash dishes or utensils after use. Please leave them as they are.

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🔥 BBQ (Limited Period Option)
• Optional BBQ set rental (equipment only, no food included).
• Includes: BBQ grill, charcoal, fire starter, chairs, etc.
• Fee: ¥7,000 per group (tax included).
• The fee will be added to your booking tablet and must be paid by credit card on site.
• Reservation required at least 2 days before check-in.
• Guests may also bring their own BBQ equipment.

For guests using BBQ under the meal plan:
• We do not assist with fire starting. Please check instructions beforehand.
• In case of bad weather or difficulty with fire, you may use the indoor tabletop grill instead.

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⑥ Appliances & Facilities

🌬 Air Conditioner (Cooling & Heating)
• The remote control is on the table.
• Summer: Use cooling mode, set temperature around 26–28℃.
• Winter: Use heating mode, set temperature around 20–22℃.
• Please turn off the unit when leaving the house or going to bed.

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🔥 Heating Appliances (Winter)
• Kerosene heaters and fan heaters are available.
• Always ventilate before use.
• Extra kerosene is stored under the indoor stairs. Please refill by yourself if needed.
• Electric blankets are also provided during winter. Feel free to use them.

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💧 Dehumidifier
• Kirishima is a very humid region. Please keep the dehumidifier running on humid days.
• The tank will automatically stop when full. Please empty the water and restart.
• Dispose of the water in the toilet or an outdoor drain.

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🍳 Kitchen Appliances
• Microwave: Place food inside, set wattage and time. Do not use metal containers.
• Refrigerator: Available for your use.
• Rice Cooker: Add washed rice and water into the inner pot, then press “Cook.”
• Electric Kettle: Fill with the required amount of water, press switch, it will boil automatically.

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📺 Smart TV
• Turn on with the remote.
• Select apps from the home screen (Netflix, Amazon Prime Video, YouTube, etc.).
• Log in with your own account.

⚠️ Please log out and delete your account before check-out.
• The facility does not provide accounts.
• Terrestrial TV channels are not available.

 

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⑦ Bath & Water Facilities

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🚿 Bath
• The bath is made of stone.
• Because the house is in the mountains, water pressure is weak and it takes time to fill the tub.
• In winter, we recommend setting the water temperature higher, as the stone bath cools quickly.
• Do not leave the hot water running for too long, as the gas safety system may shut off the supply.

Gas Shutdown
• If the gas company detects abnormal use, you may receive a warning and the gas supply could stop automatically.
• If this happens, you must restart it manually.
• Nighttime recovery cannot be supported by the facility.

How to Restart Gas Manually:
1. Go to the outdoor gas water heater behind the bathroom.
2. Press and hold the small black button.
3. The gas supply should resume.

⚠️ If you cannot resolve the issue, please contact the Gas Management Company (0570-020-200, Japanese only).

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🚿 Shower
• Water pressure is naturally weak due to the mountain location.
• Adjust the water temperature using the control panel.
• After use, shake off water drops from the shower head to help prevent mold.

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🚽 Toilet
• Flush toilet.
• Do not flush anything other than toilet paper.
• If clogged or leaking, please contact us immediately.

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⚠️ Water Usage Notes
• Do not leave towels or clothes in the bathtub or floor drains.
• Remove hair and waste before flushing into drains to prevent clogging.
• Turn off water faucets when leaving the house or before sleeping.
• During winter (December–early March), please leave faucets running slightly to prevent pipes from freezing.

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⑧ Garbage Separation & Disposal

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🗑 Garbage Separation
Please follow the local rules for separating garbage.
The categories are:

1. Burnable waste (food scraps, paper waste, food wrappers, cardboard, newspapers, etc.)
2. Non-burnable waste (glass, metal, ceramics, etc.)
3. Recyclables (cans and bottles only)

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♻️ How to Separate
• Empty and rinse cans and bottles before disposal.
• Cardboard and newspapers should be placed with burnable waste.

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🚮 Garbage Collection & Storage
• Please separate garbage inside the room’s trash bins.
• If bins become full during your stay, place the bags in the designated outdoor garbage bin (large black container near the entrance).
• For long stays, please use the outdoor bin when indoor bins are full.
• There is no cleaning service during your stay.
• Always close the lid tightly to prevent wild animals or cats from scattering garbage.

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⚠️ Important Notes
• Hazardous items (spray cans, lighters, batteries, etc.) must be disposed of as non-burnable waste.
• Do not mix hazardous waste with burnables, as this may cause fire or explosions.
• Large items cannot be collected. Please take them with you.

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⑨ Parking Information

🚗 Number of Parking Spaces
• There are 2 free parking spaces available on the premises.

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🅿️ Parking Location
• Parking spaces are located in front of the entrance stairs.
• Please do not block other cars or pathways.

⚠️ Notes
• The facility is not responsible for accidents, theft, or damage to vehicles inside the parking area.
• In winter or rainy weather, the road surface may become slippery. Please drive carefully.
• Please refrain from idling the engine or revving loudly late at night or early in the morning.

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⑩ Smoking & Noise Rules

🚭 Smoking
• Smoking is strictly prohibited indoors, including electronic and heated tobacco.
• Smoking is allowed only outdoors.
• An ashtray is provided on the terrace table.
• Smoking in areas without an ashtray or in the forest is prohibited due to fire risk.
• Please always extinguish

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⑪ Pets
• Pets are not allowed in Log House ①.
• Bringing pets onto the property or into the house is strictly prohibited.
• If this rule is violated, cleaning, deodorizing, and repair fees may be charged.
• Guests requiring pet-friendly accommodation should book a different facility in advance.

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⑫ Emergency Contacts

📞 Contacting the Facility
• If you experience trouble or issues during your stay, please contact us via the booking site’s message function or through our official LINE.
• Please note that responses may be delayed at night.

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🚨 Police / Fire / Ambulance (within Japan)
• Police: 110
• Fire / Ambulance: 119 (If you need an ambulance, please call directly yourself.)

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🏥 Nearest Hospitals
1. Kirishima Sugiyasu Hospital (General Hospital)
2594-85 Kirishima Taguchi, Kirishima City
TEL: 0995-57-1221
2. Kirishima City Medical Center (General & Emergency)
3320 Matsunaga, Hayato-cho, Kirishima City
TEL: 0995-42-1171
3. Kokubu Co-op Hospital (Internal & General Medicine)
3-38-14 Kokubu Chuo, Kirishima City
TEL: 0995-45-4806

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👮 Police
• Kirishima Police Station (24 hours)
3-44-22 Kokubu Chuo, Kirishima City
TEL: 0995-47-2110
• Kirishima Taguchi Koban (Police Box)
2459-1 Kirishima Taguchi, Kirishima City
TEL: 0995-57-0110

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🚒 Fire Department
• Kirishima City Fire Department (24 hours)
3-41-5 Kokubu Chuo, Kirishima City
TEL: 0995-64-0119

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🔧 Gas Emergency Contact
• Gas Management Company (Japanese only): 0570-020-200

⚠️ Notes
• Emergency contacts should be used only when truly necessary.
• Support in languages other than Japanese is not guaranteed. We recommend using a translation app if needed.

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⑬ Lost Items, Valuables & Disclaimer

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🎒 Lost Items
• Items found during or after your stay will be kept for 1 week.
• For privacy reasons, we do not proactively notify guests of lost items.
• After 1 week without contact, items will be disposed of.
• Perishable or consumable items (e.g., food) will be discarded immediately.
• If you request a return, items can be shipped via cash-on-delivery (domestic only, no overseas shipping).

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💎 Valuables
• Please keep valuables such as cash, jewelry, or passports securely with you.
• There is no safe in the house.

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📌 Disclaimer
• The facility is not responsible for accidents, injuries, illnesses, or loss/theft of belongings during your stay.
• In case of disasters in the city (e.g., blackout, water outage), no refund or cancellation will be provided if the facility itself is unaffected.
• If evacuation orders are issued by the government or if transportation services are completely suspended, refunds or rescheduling may be considered.
• If pets are brought in despite rules, or if damage occurs to the facility/equipment, actual repair/cleaning costs will be charged.

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⑭ Prohibited Actions

The following actions are strictly prohibited. If violations are confirmed, guests may be asked to leave immediately and charged additional fees or compensation for damages.

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 1. Smoking inside the facility
• Smoking is prohibited throughout the entire building, including rooms, balcony, and terrace.
• Smoking is only allowed at designated outdoor areas with ashtrays.
2. Bringing pets (Log House ①)
• Pets are not allowed in Log House ①.
• Unauthorized entry with pets will result in a special cleaning fee.
3. Use of fire or hazardous items
• Fireworks, candles, bonfires, and non-designated stoves are prohibited.
• BBQ is only permitted in designated areas.
4. Unauthorized guests / exceeding capacity
• Only registered guests are allowed to stay.
• Unauthorized additional guests will result in extra charges and possible forced eviction.
5. Removal of equipment or furniture
• Taking furniture, appliances, or amenities outside the property is prohibited.
6. Noise disturbance
• Loud voices, music, or high TV volume after 22:00 are prohibited.
• Acts that disturb neighbors or other guests will result in termination of your stay.
7. Illegal activities
• The use of drugs, dangerous substances, or any illegal acts are strictly prohibited.

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⑮ Cleaning & Damages

🧹 Cleaning
• Regular additional cleaning is generally not provided.
• For multi-night stays, towels for the length of your stay are provided, but no daily cleaning service.
• For long stays, cleaning service can be requested in advance.
• Fee: ¥5,000 per time (tax included).
• Cleaning schedule will be arranged depending on your presence in the house.

⚠️ Damages
• Removing furniture, appliances, or equipment without permission is prohibited.
• If any items are damaged, costs may be charged after verification.
• If false information is posted in reviews or on social media, or if staff are subjected to excessive demands or abusive behavior, the incident may be documented and handled through our legal advisor if necessary.

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⑯ Check-out Procedures
• Check-out time is by 11:00 AM.
• Before leaving, please follow the steps below:

🗝 Return of Keys
• If using the smart lock, the door will lock automatically when you leave.
• If using the backup physical key, please return it to the black mailbox next to the entrance.

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🗑 Garbage
• Please gather garbage from indoor bins as much as possible.
• If you have already placed garbage in the outdoor bin during your stay, you may leave it as it is.

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🐛 Insect Prevention
• Please close all windows and doors before leaving.
• Since the house is in the mountains, leaving openings will allow insects to enter.
• Insect repellent and sprays are provided near windows for your use.

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🛋 Final Check of the Room
• Check beds, bathroom, and refrigerator for any forgotten items.
• Turn off all appliances (air conditioners, lights, etc.).

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📩 After Check-out
• Cleaning staff will enter after check-out.
• If you noticed anything during your stay, please let us know via message.

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⑰ Facility Style & Services

chichinpuipuihouse is a private log house in the mountains, surrounded by nature.
It is not a city business hotel or a full-service accommodation.

We do not provide on-site concierge services or travel planning.
Therefore, we cannot assist with:

 • Car rental or taxi reservations
• Restaurant bookings
• Creating travel itineraries or managing sightseeing schedules
• Handling car rental breakdowns, etc.

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Our support is limited to matters related to the facility itself, such as equipment issues or safety during your stay.

We kindly ask guests to enjoy the quietness of the mountain cabin and spend time at their own pace, free from schedules and restrictions.

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📄 Information about transportation, sightseeing, gourmet, and activities is summarized separately.
Please check it yourself before or during your stay.

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