「House Manual (English)」
chichinpuipuihouse2 House Manual
🏠 House Manual: Pet-Friendly Property
🌿 Welcome & Greetings
Welcome to chichinpuipuihouse❷ 🌿
Thank you very much for choosing our accommodation among many options.
Surrounded by mountains and forests, our house offers a peaceful environment where you can relax and enjoy your stay.
We prepare with care so that every guest feels comfortable and safe.
If you have any questions or problems, please don’t hesitate to contact us.
For inquiries, please use the message box on your booking site.
If you prefer to use LINE, you can also contact us via Official LINE (QR code available).
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② Facility Overview
• Facility name: chichinpuipuihouse ②
• Address: 1842-24 Kaminakatsugawa, Makizono-cho, Kirishima City, Kagoshima Prefecture, 899-6604 Japan
• Type: Entire two-story house rental
• Layout: Kitchen, Living room, Bedrooms
• Capacity: Up to 5 guests
• Features: Private space, limited to one group per day
• Surrounded by quiet mountains and forests
• Up to 2 small dogs or 2 cats allowed (with conditions)
• Free Wi-Fi available
• Free parking available (up to 〇 cars)
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③ Check-in / Check-out
Check-in: From 15:00
• Self check-in only. No staff will be on-site.
⚠️ Please do not arrive before 15:00, as cleaning staff will still be working. Entry before 15:00 is not permitted.
• The entrance key number will be provided in your booking message.
⚠️ Please note: the entrance key code is different from the reservation page code.
• If the smart key does not work, a spare physical key is placed inside the black mailbox next to the entrance.
👉 Please return it to the mailbox at check-out. (A replacement fee will be charged if lost.)
Check-out: By 10:00
• Please strictly follow the check-out time, as cleaning staff will enter right after.
Requests
• Please take a screenshot of this manual before arrival.
• Use the provided Google Maps URL for navigation. Searching by address or house name may not display correctly.
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④ Wi-Fi Information
• SSID (Network name): TP-Link_46E0
• Password: 44972882
Notes
• Wi-Fi is available indoors only. Connection at the entrance may be unstable due to weather or wind.
• Heavy downloads or video streaming may slow down the connection.
• If you cannot connect, unplug the router, wait 10 seconds, and reconnect the power.
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⑤ Meals & Dining
🛒 Shopping
• There are no large supermarkets nearby. (The closest 7-Eleven is about 7 minutes by car.)
• Please purchase food and necessities in town before coming, as items not sold at 7-Eleven will not be available nearby.
🍳 Self-catering (Room only plan)
• Basic cooking utensils and condiments are provided free of charge.
• Items not available must be prepared by yourself.
• We do not provide shopping services. Supplies (especially condiments) will not be replenished during your stay.
• Bringing your own food is allowed.
• Please wash and return all cooking utensils after use.
• If you damage any equipment, please report it. Unreported damage may result in compensation claims via insurance.
🍽 Meal plan (with ingredients)
• Raw ingredients will be provided:
• Summer: BBQ set
• Winter: Hotpot set
• Cooking is the guest’s responsibility.
• No allergy-friendly meals or ingredient substitutions are available. Even if allergy notes are entered on booking sites, please avoid the ingredients yourself.
• Requests such as “more vegetables,” “no meat,” “fish only,” etc. cannot be accepted.
Breakfast set
• Breakfast is provided in a box inside the refrigerator.
• Heating or cooking is the guest’s responsibility.
• Ice and drinks are not included, please prepare them yourself.
• For guests with a meal plan, cleaning of used utensils and dishes is not required.
🔥 BBQ Option (Rental equipment only)
• Includes: BBQ grill, charcoal, fire starter, chairs, etc. (No food included)
• Fee: 7,000 yen per group (tax included). Payment by credit card on-site.
• Reservation must be made at least 2 days before check-in.
• You may also bring your own BBQ equipment.
Notes for BBQ
• We do not assist with fire starting. Please check how to do it in advance.
• In case of bad weather, you may use the indoor tabletop grill.
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⑥ Appliances & Equipment
🌬 Air Conditioner (Heating/Cooling)
• Remote control is on the table.
• Summer: Cooling mode, 26–28°C.
• Winter: Heating mode, 20–22°C.
• Please turn off the unit when leaving the house or before sleeping.
🔥 Heaters (Winter)
• Kerosene and fan heaters available.
• Ventilate before use.
• Extra kerosene is stored under the indoor stairs. Please refill yourself if needed.
• Electric blankets are also provided.
💧 Dehumidifier
• Kirishima is a humid area. Please use it when humidity is high.
• It will stop automatically when the water tank is full.
• Please empty the water into the toilet or outdoor drain before restarting.
🍳 Kitchen Appliances
• Microwave: Set wattage and time. Do not use metal containers.
• Refrigerator: Free to use.
• Rice cooker: Add washed rice and water, then press “cook.”
• Electric kettle: Fill with water, press switch, it will auto stop when boiled.
📺 Smart TV
• Turn on with remote control.
• Select apps such as Netflix, Amazon Prime Video, YouTube, etc.
• Please log in with your own account and log out before check-out.
• No terrestrial TV channels are available.
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⑦ Bath & Water Facilities
🚿 Bathroom
• As the house is located in the mountains, water pressure is low and filling the bathtub takes time.
• In winter, set the water temperature higher. The large bathtub cools quickly.
• Do not leave hot water running continuously. Safety devices may stop the gas supply.
Gas stop
• If the gas company sends a warning, we will inform you.
• If no response, the gas may stop automatically.
• In case of stop, you must restart manually:
1. Find the gas water heater behind the bathroom (outdoor).
2. Press and hold the small black button.
3. Gas will restart.
• For assistance, contact the gas company: 0570-020-200 (Japanese only).
🚿 Shower
• Water pressure is weak due to mountain location.
• Adjust temperature with the remote control.
• After use, shake off water from the showerhead to prevent mold.
🚽 Toilet
• Flush toilet.
• Only toilet paper may be flushed.
• Please contact us immediately if clogged or leaking.
⚠️ Water precautions
• Do not leave towels or clothes in the bathtub or drains.
• Remove hair/trash before draining water.
• Turn off water taps before leaving the house or sleeping.
• Winter (Dec–Mar): Keep a small flow of water running to prevent freezing.
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⑧ Garbage Separation & Disposal
🗑 Separation rules (local requirement)
1. Burnable waste (food, paper, packaging, cardboard, newspapers)
2. Non-burnable waste (glass, metals, ceramics)
3. Recyclables (cans, bottles only)
♻️ How to sort
• Empty and rinse cans/bottles.
• Cardboard and newspapers = burnable waste.
🚮 Disposal
• Use the indoor bins for sorting.
• If full, place waste in the outdoor black garbage bin.
• For long stays, please use the outdoor bin when indoor bins are full.
• No room cleaning during stay.
• Always close the lid tightly to prevent wild animals/cats from scattering garbage.
⚠️ Important
• Hazardous waste (spray cans, lighters, batteries) = non-burnable.
• Do not mix hazardous items into burnable waste.
• Large waste cannot be collected. Please take it with you.
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⑨ Parking
🚗 Capacity
• Up to 2 cars can park (free).
🅿️ Location
• Spaces are next to the entrance. If 2 cars, park in tandem (one behind the other).
• Do not block other cars or the road.
⚠️ Notes
• Large cars may touch tree branches.
• We are not responsible for accidents, theft, or damage inside the parking area.
• Roads may be slippery in winter or rain.
• No engine idling or loud revving at night/early morning.
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⑩ Smoking & Noise
🚭 Smoking
• No smoking inside (includes e-cigarettes & heated tobacco).
• Smoking only outdoors.
• An ashtray is provided on the terrace table.
• Do not smoke in undesignated areas or in nature (fire hazard).
• Dispose of cigarette butts only in ashtrays, fully extinguished.
🔊 Noise
• Quiet hours: 22:00 – 07:00.
• The area is a quiet residential & natural environment. No loud voices or music outside.
• Keep indoor TV/music volumes low.
• Violations may result in termination of stay.
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⑪ Pet Rules
1. Pets allowed
• Small dogs: up to 2
• Cats: up to 2
2. Restricted areas
• Pets must stay in the designated pet area only.
• No pets allowed in 2nd floor, kitchen, or living room.
• Dogs must stay in the dog cage; cats in the cat cage.
3. Items provided by facility (limited supply, not refilled during stay)
• Pet toilet
• Cat litter
• Pet sheets (3 per pet)
• Toilet paper (1 roll)
• Pet waste bags & bin
• Deodorizer
• Wet tissues
⚠️ Please bring food, snacks, favorite toys, personal cages or toilets if needed.
4. Items to bring
• Diapers or belly bands (mandatory)
• Other necessary pet supplies not listed above
5. Marking & accidents
• Pets must wear diapers or belly bands indoors.
• Report any accidents. Cleaning/repair costs may be charged.
6. Other notes
• Please control barking or noise at night.
• Damage or stains caused by pets will be charged at cost.
• Proof of vaccinations (rabies & mixed vaccine) must be shown at check-in.
Guests without proof cannot stay.
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⑫ Emergency Contacts
📞 Facility Contact
• For problems during your stay, contact us via booking site messages or official LINE.
• Nighttime responses may be delayed.
🚨 Emergency (Police / Fire / Ambulance)
• Police: 110
• Fire & Ambulance: 119 (Call yourself if ambulance is needed)
🏥 Nearest Hospitals
1. Kirishima Sugiyasu Hospital (General)
2143 Kirishima Taguchi, Kirishima City
TEL: 0995-57-1221
2. Kirishima City Medical Center (General / Emergency)
3320 Matsunaga, Hayato-cho, Kirishima City
TEL: 0995-42-1171
3. Kokubu Co-op Hospital (Internal / Surgery)
3-38-14 Kokubu Chuo, Kirishima City
TEL: 0995-45-4806
👮 Police
• Kirishima Police Station (24h)
3-44-22 Kokubu Chuo, Kirishima City
TEL: 0995-47-2110
• Kirishima Taguchi Police Box
2459-1 Kirishima Taguchi, Kirishima City
TEL: 0995-57-0110
🚒 Fire Department
• Kirishima Fire Department (24h)
3-41-5 Kokubu Chuo, Kirishima City
TEL: 0995-64-0119
🔧 Gas Emergency
• Gas company (Japanese only): 0570-020-200
⚠️ Emergency numbers should only be used in real emergencies.
⚠️ Services in English are not guaranteed. Please use a translation app if needed.
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⑬ Lost & Found / Valuables / Disclaimer
🎒 Lost items
• Items found will be kept for 1 week.
• We will not notify guests due to privacy rules.
• After 1 week, items will be disposed.
• Perishable items will be discarded immediately.
• Return shipping is possible (cash-on-delivery, domestic only).
💎 Valuables
• Please manage cash, jewelry, passports, etc. yourself.
• No safe is provided in the house.
⚠️ Disclaimer
• We are not responsible for accidents, injuries, illness, loss, or theft during your stay.
• No refunds for cancellations due to disasters (power outage, water outage) if the facility itself is not damaged.
• Exceptions: Evacuation orders or full suspension of public transport (refunds or date changes possible).
• Pet rules must be followed. Damages to property or equipment will be charged at cost.
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⑭ Prohibited Acts
The following actions are strictly prohibited.
Violation may result in immediate eviction, additional charges, and/or compensation claims.
1. Smoking inside the house
• Smoking is not allowed anywhere indoors (including balcony/terrace, e-cigarettes, heated tobacco).
• Smoking is only permitted in the designated outdoor ashtray area.
2. Bringing more than 2 pets
• Unauthorized pets will incur additional fees.
3. Use of fire or hazardous items
• Fireworks, candles, bonfires, open flames are strictly prohibited.
• BBQ is allowed only in designated areas.
4. Unauthorized stay / Overcapacity
• Only registered guests are allowed to stay.
• Extra or unregistered guests are strictly prohibited.
• Overcapacity may result in extra charges and eviction.
5. Removing property/equipment
• Do not take out furniture, appliances, or other equipment from the house.
6. Noise disturbance
• Loud voices, music, or TV after 22:00 are prohibited.
7. Illegal acts
• Use of drugs or any illegal activity is prohibited.
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⑮ Cleaning & Damages
🧹 Cleaning
• No daily cleaning service provided.
• Towels are prepared for the length of stay.
• Long-stay guests may request extra cleaning (5,000 yen per time, advance booking required).
• Cleaning schedule will be adjusted based on your presence.
⚠️ Damages
• Do not remove furniture, appliances, or equipment.
• Any damage or breakage must be reported and will be charged at cost.
• False reviews, misinformation on social media, or unreasonable demands/abusive behavior towards staff may be recorded and handled by legal representatives if necessary.
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⑯ Check-out Procedure
⏰ Check-out time: By 11:00 AM
🗝 Keys
• If using smart key: simply exit, it will lock automatically.
• If using spare physical key: return it to the black mailbox by the entrance.
🗑 Garbage
• Please gather indoor garbage as much as possible.
• If you already used the outdoor bin during your stay, leave it as is.
• Clean pet cages: remove waste into garbage, wipe cage with wet tissues.
🐛 Insects
• Close all windows and doors before leaving.
• Insects may enter easily due to mountain location.
• Insect repellent items are available in the house.
🛋 Final check
• Check beds, bathroom, and fridge for belongings.
• Turn off all appliances (AC, lights, etc.).
📩 After check-out
• Cleaning staff will enter after you leave.
• Please send us a message if you have any feedback.
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⑰ Facility Style & Services
chichinpuipuihouse is a private log house surrounded by nature.
It is not a city hotel or full-service accommodation.
We do not provide concierge services such as:
• Rental car/taxi reservations
• Restaurant bookings
• Travel plans or sightseeing arrangements
• Assistance for rental car troubles
Our support covers only:
• Facility-related issues
• Equipment malfunctions
• Safety during your stay
This house is designed for you to enjoy quiet time in the mountains at your own pace.
📄 For information on transportation, sightseeing, and restaurants, please refer to the separate guide provided.